Shipping policy

Thank you for shopping with M.J. Byrne!

This policy explains how orders are processed, when The Fated Post is dispatched and what to expect while your happy mail makes its way to you.

Order Processing & Fulfilment

The Fated Post | Monthly Snail Mail Club

The Fated Post operates on a monthly order and dispatch schedule.

  • Order cut-off: The 25th of each month for the following month's edition.

  • Subscription renewals: Ongoing subscriptions are charged on the 25th of each month.

  • Dispatch: Monthly editions are sent during the first week of the following month.

For example, orders placed by November 25 will receive the December edition, dispatched during the first week of December.

Orders placed after the cut-off will be allocated to the next available edition.

Other Shop Orders

One-off purchases of previous editions and other in-stock products are generally processed as soon as possible. Any specific processing times will be displayed on the product page.

Shipping & Delivery Times

They don't call it snail mail for nothing!

The Fated Post is sent from Australia, and delivery times will vary depending on your location.

Estimated delivery times after dispatch:

  • Australia: 2–4 weeks

  • International: 4–6 weeks

These timeframes are estimates, not guarantees. Postal delays, public holidays, weather and customs processing may affect delivery.

We appreciate your patience while your little envelope of romance makes its way to you!

Shipping Costs

Shipping costs are calculated and displayed at checkout based on your delivery destination and the shipping method available.

Any applicable shipping promotions or free shipping offers will also be displayed at checkout.

Tracking Information

The Fated Post is designed as a traditional snail mail experience, and some shipping methods may not include tracking.

If your order is sent with a tracked service, you'll receive tracking details once your order has been dispatched.

For untracked mail, delivery updates may not be available.

International Shipping & Customs

We ship internationally to selected countries, with available destinations confirmed at checkout.

International orders may be subject to customs duties, VAT, import taxes or carrier handling fees.

Where applicable, these charges may be collected at checkout or upon delivery. Any additional charges not prepaid at checkout are the customer's responsibility.

Customs processing may also cause additional delivery delays.

Shipping Addresses

Please double-check your shipping address before completing your purchase.

If you notice a mistake, contact us as soon as possible at maddi.j.byrne@gmail.com.

We'll do our best to update your details before dispatch, but changes may not be possible once your order has been sent.

Lost, Damaged or Delayed Mail

We know how exciting it is to wait for your happy mail, and how disappointing it can be when something goes wrong.

If your order hasn't arrived within the estimated delivery timeframe, please contact us so we can look into it.

For damaged or missing orders, we'll work with you to find an appropriate solution, including a replacement or refund where required under applicable consumer law.

Order Changes & Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

Changes and cancellations may be possible before your order has been prepared or dispatched.

For recurring subscriptions, please refer to our Subscription & Cancellation Policy for information about renewal dates and cancellation deadlines.

Nothing in this policy limits your rights under Australian Consumer Law.

Questions?

We're always happy to help!

Email maddi.j.byrne@gmail.com with any questions about your order, shipping or The Fated Post.